WhileHere for iPhone & iPad
WhileHere Support
Fast help for location-based task reminders. Reach support directly, troubleshoot common issues, and review privacy details.
Need help? Email us at [email protected]
Frequently Asked Questions
Why am I not receiving reminders in the background?
- Enable Location access as Always Allow in iOS Settings.
- Enable Notifications for WhileHere.
- Make sure Low Power Mode and Focus settings are not suppressing alerts.
Do I need internet for reminders?
Basic geofence reminders can work without continuous internet, but suggestion fetching and analytics may require connectivity.
How do I edit or remove a task location?
Open the task, edit locations in Map Picker, then save. You can move, remove, or set a primary pin there.
Contact Support
For bug reports, include device model, iOS version, app version, and exact steps to reproduce.